سياسة الاستبدال والاسترجاع

Replacement and Return At Venice Store, we believe that the buyer has the freedom to make a decision even after receiving the product, viewing it, and inspecting it in person. Therefore, we have established a very flexible replacement and return policy that ensures our customers' full satisfaction with the product they chose from our store. Replacement: - The customer has the right to request a replacement within 7 days of receipt. - The packaging of the product to be replaced must not be opened. - The buyer bears the shipping and delivery costs. Return: - The customer has the right to request a return within 7 days of receipt. - The packaging of the product to be returned must not be opened. - The buyer bears the shipping and delivery costs. In case of a defect in the product or an error from the store: - The buyer has the right to replacement or return within 7 days of receipt. - The defect must be photographed and sent via WhatsApp to the store or email ([email protected]). - The packaging of the product to be returned must not be opened. - Venice Store bears the shipping costs. Unreceived paid orders: Due to the significant losses the store incurs from some shipments not being received, the customer bears the shipping cost (for orders that were not received), which will be deducted from the order value, and the remaining amount will be refunded to the customer. If you have any other questions, we are happy to answer them here.